CUSTOMERS & COMMUNITY
The water customers in your community are your principal partners for delivering safe, reliable and affordable drinking water. Understanding their concerns and needs, and in turn better sharing how you are committed to maintaining a dependable and affordable operation, is an effective way to improve all aspects of service.
Ultimately, our goal is to provide templates that effectively tell the story of water to inspire customer confidence and support of local water system, and can be modified for each community. Please Contact Us about what types of communications tools would be most helpful for you.
Meanwhile, here are some excellent resources to help you communicate even more effectively with your customers.
The Value of Water campaign is supported by top leaders from across the water industry committed to raising awareness about the importance of water and the often invisible water challenges threatening our country. Click here for interesting and informative facts about how we all use and depend on clean water. Resources for communicating the Value of Water can be found here.
Imagine a Day Without Water is a national education campaign that brings together diverse stakeholders to highlight how water is essential, invaluable, and in need of investment. The organization provides action-oriented resources for communications and community education and engagement.
The American Water Works Association (AWWA) is our sector’s national representative and researcher. Click here to access AWWA’s resources page, which includes topics such as designing and setting water rates and building public confidence and trust. The AWWA also has information for consumers offered through its DrinkTap program, including a youth-friendly interactive tool called The Story of Drinking Water.
The Water Environment Federation is a nonprofit association that provides technical education and training for thousands of water quality professionals who clean water and return it safely to the environment. WEF members have proudly protected public health, served their local communities and supported clean water worldwide since 1928. The WEF maintains national-level advocacy programs to help educate and communicate with State, Federal and local leaders.
The US Environmental Protection Agency provides a wealth of information related to water including conservation, regulations and guidance, system sustainability, climate change, infrastructure finance tools , and communicating the value of water to your community.
The NH Department of Environmental Services (NHDES) Water Division is our State’s lead agency for public drinking water management, protection and regulation. They are principal partners with the drinking water sector, collaborating on project design review and permitting, project financing, emergency notifications, Consumer Confidence Reports guidance and forms, and regulations.
